Cookies and other Tracking Technologies Policy
The Cookies and Other Tracking Technologies Policy regulates the processing of data, including users’ personal data. This data is collected as part of the use of the website, through cookies, by the entity:
- Mundo Ageas Serviços, Unipessoal, Lda, with registered office at Praça do Príncipe Perfeito 2, 1990-278 Lisboa, with NIPC 515750395,
as the entity responsible for processing the data, designated as “Livo”, the brand of the aforementioned entity. This Cookies and Other Tracking Technologies Policy should be read in conjunction with the Privacy Policy.
Cookies
As with most websites, in order for them to function properly, we occasionally install small files on your computer or mobile device, called cookies or connection logs.
Livo uses cookies and other similar tracking technologies to distinguish you from other users when using the website. These technologies help us to provide you with a better experience whenever you browse the website, allowing us to improve the website itself and provide you with targeted and personalized content, offers, campaigns, promotions or information.
Cookies - What are they?
Cookies are small information files that are stored on your computer or mobile device via your browser. These files allow the website to “remember” your actions and preferences for a certain period of time, namely your username, the language you have chosen, the size of the characters and other display settings. That’s why when you scroll through the pages of a website or return to a website you’ve already visited, you don’t normally have to indicate your preferences again.
Cookies - What are they for?
A cookie identifies your browser on the server, making it possible to store information on your device. This technology serves various purposes, such as helping to determine the usefulness, interest and number of uses of our website, allowing the user to navigate more quickly and efficiently, eliminating the need to repeatedly enter the same information.
Most browsers are set to accept cookies, although it is possible to configure the browser to refuse all cookies (see below), or to indicate when a cookie is being sent. When you browse the website and the cookie is accepted, on a next visit to the website our Internet server will recognize your computer or mobile device. In this way, when you scroll through the pages of a website or return to a website you have already visited, for which you have given your consent to the use of cookies, you do not, in principle, have to re-enter your preferences or enter data that you have previously provided.
Cookies - What kind of cookies are there?
There are different types of cookies.
Considering the lifetime of cookies, they can be:
(a) Permanent cookies – these are cookies that are stored, even after you close your browser, on your access devices (PC, cell phone and tablet) and are used every time you visit our website again. They are generally used to direct browsing to the user’s interests, allowing us to provide a more personalized service.
(b) Session cookies – these are temporary cookies that remain in your browser’s cookie file until you leave the website. The information obtained by these cookies is used to analyze web traffic patterns, allowing us to identify problems and provide a better browsing experience.
Considering the domain to which they belong, cookies can be:
(a) Own cookies – these are cookies sent to the user’s terminal equipment from a device or domain managed by Livo and from which the service requested by the user is provided.
(b) Third-party cookies – these are cookies sent to the user’s terminal equipment from a device or domain that is not managed by Livo, but by another entity that processes the data collected through cookies.
Cookies - How and for what purposes do we use them?
The cookies identified below are necessary for the proper functioning of the website:
Cookie
Cookie Purpose
Retention period
Personal data collected
CookieConsent
Stores the user’s cookie consent status for the current domain
1 year
Does not collect personal data
__cf_bm
Used to distinguish between humans and bots, for the purpose of producing valid reports on website usage
1 year
Does not collect personal data
Cookies
Cookie
Cookie Purpose
Retention period
Personal data collected
_ga
Registers a unique ID that is used to generate statistical data on how the visitor uses the website.
2 years
Identifies the user’s browser
_ga_#
Used by Google Analytics to collect data on the number of times a user has visited the site, as well as the dates of the first and most recent visits.
2 years
Identifies the user’s browser
__hssc
Identifies whether the cookie data needs to be updated in the visitor’s browser.
1 year
Identifies the user’s browser
__hssrc
Used to recognize the visitor’s browser when re-entering the site.
Session
Identifies the user’s browser
__hstc
Defines a unique ID for the session. This allows the site to obtain data on the visitor’s behavior for statistical purposes.
180 days
Identifies the user’s browser
hubspotutk
Sets a unique ID for the session. This allows the site to obtain data on visitor behavior for statistical purposes.
180 days
Identifies the user’s browser
Marketing
Cookie
Cookie Purpose
Retention period
Personal data collected
Used by Facebook to provide a series of advertising products.
3 months
Identifies the user’s browser and device
__ptq.gif (pixel)
Sends data to the Hubspot marketing platform about the visitor’s device and behavior. Tracks the visitor across all devices and marketing channels.
Session
Identifies the user’s browser and device
Cookies - How to use them?
By changing the settings on your computer or mobile device, the website user can enable or disable the acceptance of cookies.
All browsers allow the user to accept, refuse or delete cookies, namely by selecting the appropriate settings in their browser. The user can thus configure their browser to inform them whenever a cookie is received or even disable its acceptance. However, Livo warns that this may partially affect the use of some of our services, without improved and personalized browsing on our website.
If your browser’s privacy setting is set to “High”, you will not be able to access some of our services and may be prevented from making full use of all the features of our website. To resolve this issue, please add our Internet address to the list of allowed websites in your browser’s privacy settings.
If you are accessing our website via a corporate computer and are unable to see it, the problem may lie with the computer’s corporate security settings. We recommend that you contact your system administrator.
Cookies - How can I disable them?
All internet browsers allow the user to manage the cookies of the pages they visit. If you choose to disable cookies, it is possible that some features will no longer work properly in your browser, which may affect browsing the pages you visit.
In Google Chrome
By default, all cookies are allowed, but you can adjust this setting. Click on the Chrome menu in the browser toolbar. Follow these steps:
- Settings;
- Show advanced settings;
- Under “Privacy”, click on Content settings;
- Select “Block sites from setting data”.
To change the cookie settings, follow these steps:
- Delete cookies;
- Block cookies by default;
- Allow cookies by default;
- Keep cookies and website data by default until you exit the browser;
- Create exceptions for cookies from specific websites or domains.
Find out more here.
In Internet Explorer
To disable all cookies:
- Select the “Tools” menu and “Internet Options” ;
- “Privacy” tab;
- Move the bar to the top, where the message “Block all cookies” will appear.
Find out more here.
In Mozilla Firefox
- Select the “Tools” menu;
- Select “Options”;
- “Privacy”, which you’ll find in the top panel;
- In the “cookies” section, deactivate the option “Accept cookies from websites”. Click “OK” to save the changes and close.
In Safari
- Select “Edit”;
- Click on “Preferences”;
- In the top panel, select the “Privacy” icon;
- In the “Accept cookies” section, select “Never”.
User rights
To find out how to exercise your rights in terms of personal data protection, as well as for more information on the terms of data processing by Livo, you should consult our Privacy Policy.
If you need any clarification, you can also contact the Data Protection Officer at dpo@livo.pt.
Last update: 28.07.2023